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Frequently Asked Questions

Is it compulsory to register or sign in to place an order on www.order2india.com?

No, there is no such compulsion, however, we highly recommend you to register / sign up as that makes it easy for you to track your orders and most importantly, save your precious time by saving some of the basic information like addresses and contact details for future purchases on www.order2india.com

How do I register or sign in on www.order2india.com?

Registering on order2india.com is very simple and would not take more than 2 minutes.

Register on site:

a)      If New Customer: Click on the “Register” on the top right of the page (besides cart icon) 

b)     If already registered: Click on the “My Account Icon” on the top right of the page (besides search icon) and enter your registered email id and password.

Once registered, you could always enjoy a completely hassle free shopping experience through your registered email id.

How do I place order and how do I know if the order is confirmed?

Ordering products on www.order2india.com is easy.

  • View product(s), select product(s), Add to Cart, Checkout, enter Billing & Shipping Address, Make Payment and click on Complete my Purchase at the bottom.
  • Once the order is placed, a confirmation page will appear on screen and simultaneously you shall also receive a confirmation email with the order no.

Alternatively, you could write to us at support@order2india.com if any doubts.

Can I order multiple products at a time?

As many as you wish.

Please add all the selected products to the cart and then checkout. By doing this, all the products you wish to buy could be bought in a single transaction.

Can I leave the products in the cart and purchase in future?

Yes, you can, however, the price and the availability of the products in the shopping bag are shown on real time basis. Therefore, there might be a possibility that the availability or price of the product might change from the time you added the products to the shopping bag. 

 

Payments:

What are the payment options available on site?

You can choose to pay for your order by any of the following means:

  • Credit Card
  • Debit Card
  • Net Banking
  • Cash on Delivery (CoD)

 What types of cards are accepted on order2india.com?

We accept all major Credit / Debit cards (Master, VISA, Discover, Diner, RuPay). We also accept Master & VISA International cards and American Express cards.

The screen timed out while transacting and I did not receive any payment confirmation, but my account got debited?

Sometimes due to weak internet connection or network errors, the screen times out during a transaction. You may not receive a confirmation that the payment has gone through. In such cases, the order placement is considered to be unsuccessful. In such cases, if the money has been debited from your credit card or net banking account, it will be credited back via the same channel in 6-7 working days.

Please write to us at support@order2india.com

 

Privacy:

How safe is it to use my credit or debit card order2india.com?

We are committed to protect all information that you share with us. We seek to protect your rights of privacy on systems and the site (www.order2india.com.com).

We suggest you read our privacy policy for details.

 

Shipping & Delivery:

Which locations does Order2india ship to?

We ship products to almost all the locations in the country. However, there might be a few locations where we may not be able to ship at this point of time. Whether can we ship products to your location or not might not be prompted during the checkout process and so in such cases we shall inform you via email or a call within 2 working days.

How much time does it take to receive the ordered products?

 The Estimated delivery timeline of each product are mentioned on the Product Page itself , Hence  we suggest you read our shipping policy and also read the shipping details on the product page while ordering.

How do I track the status of my order / shipment?

We will give you the Tracking details of our courier partner by email through which we have dispatched your order. You can also write into us for further queries atsupport@order2india.com

For any further details regarding Shipping, please refer to our shipping policy.

 Cancellations & Returns:

How do I cancel my order?

If the order has not been shipped, the same could be cancelled. Please write to us at support@order2india.com. In such cases, the order will be cancelled and the amount paid by you (in case of pre-paid orders) would be refunded and should reflect in your account in 10 to 12 working days.

How do I return my order?

Order2india Shopping believes in complete satisfaction for our buyers , hence all products purhcased on our website is covered under " 5 Days No Question Asked Return" It Means that if you are not satisfied for whatever maybe the reason , we will provide you refund within 5 days of delivery.For Return after 5 days of Delivery Please review our Return Policy at the bottom of the Page . 

How and when will I receive the refund for the order which I cancelled or returned?

Your refunds/credits/replacements will be processed on the basis of condition of the returns shipment sent by you and products inside the package. We would treat returns as valid only if the products are received by us in their original packaging with their seals, labels and bar-codes intact

All credit card & net banking transactions will be refunded using the same route; which means if you have made your transaction using Net banking facility, the net value of your order will be refunded back into your bank account. This will take 10-12 working days from the time the returns are received and approved at our warehouse.

All Cash on Delivery (CoD) (for which payment has been received by us) will be refunded through NEFT. This will be done once we receive your bank details and will take 6-7 working days from the time your returns are approved by our Quality Check (QC) department.

On delivery, can I just keep part order and return the remaining products from the order?

We are sorry, but that can’t happen. The courier personnel will be unable to accept such requests. We suggest you accept the order and separately contact our helpdesk to arrange for return of the products that you do not want to keep.

 

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