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Refund & Return & Cancellation Policy

Cancellation Policy:

We at Order2india strive to provide you with the best possible experience while you shop with us online. Since our orders are shipped from overseas , we try to reduce the handling time as much as possible by quickly processing the orders , Hence any cancellation request , has to be placed within 24 hours of placing the order. The refund amount will be credited back on your original mode of Payment.Please note that if the cancellation request is given by the customer after placing the order , 3 Percent of the total order value would be deducted on account of Payment Processing charges . 

Warranty:

All our products comes with a default 90 days seller replacement warranty against manufacturer defect as a service and reassurance to our customers. Order2india will take care of all logistics to and from the manufacturer/supplier  for replacement . If within 90 days of delivery ,any problem is found with our product , please contact our customer support and we would replace it for you absolutely free.

Return Policy

Our return policy is outlined below. The policy reflects the reality that our products are sourced from suppliers located outside India and is formulated keeping in mind the costs and time involved in the logistics, both in the forward direction (i.e. shipping products to India from the suppliers) and reverse direction (i.e. shipping returned products back to the suppliers).Certain products are not eligible for return or refund as below

Return Process & Timeline


For eligible products, the policy is summarized below. Please note that Returns that do not meet the Return Process and Timeline below will not be eligible for a refund.

 


Reason

Allowed Time Line

Return Process

Due to Damage in transit

Within 24 hours  of  Delivery

Inspect package before taking Delivery and if damaged REJECT package and DO NOT take delivery from the courier and Send email to support@order2india.com within 24 hours of rejecting the delivery so we can process your refund.

Dead on Arrival or mal-functioning product

Within 15 days  of Delivery

Contact us or email us at support@order2india.com within 15 days of delivery with details of the problem. 
Product(s) must be re-packed in original packing along with all the material, manual that came alone with the order).

Incorrect Order (e.g. model, brand, color or size different from what was ordered)

Within 15 days  of Delivery

Contact us or email us at support@order2india.com within 15 days of delivery with details of the problem.
Product(s) must be re-packed in original packing along with all the material, manual that came alone with the order).

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